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Thank you Tammy for sharing the secrets of your success in business and relationship building. You have truly inspired me to take my business to the next level!

- Dick Sundel, Full Service House Sitting LLC

Tammy's Tips

Making Amends

Tammy Saltzman - Tuesday, September 20, 2011

“It is the highest form of self-respect to admit our errors and mistakes and make amends for them. To make a mistake is only an error in judgment, but to adhere to it when it is discovered shows infirmity of character." - Dale E. Turner

Tip 70 is on Making Amends. We have discussed burning bridges more than once so today let's tackle making amends. Let's face it we all screw up at one time or another. We make poor choices, impulsive decisions, think with the wrong head, forget where our loyalties lie, gossip about someone we care about and the list goes on and on. The most important thing about making mistakes is our ability to admit that we have made them and learn from them. John Powell said it best, "The only real mistake is the one from which we learn nothing." 

So once we admit we have made the mistake what do we do next? Somehow we try to make things right. It sounds easy right? It is not always as easy as it sounds. Making amends may not always be received as we had hoped, especially if we hurt this person we are trying to make amends with more than once. My mom used to always say, "Screw me once shame on you, screw me twice shame on me." So depending on how bad the mistake was or how often you have made the same or similar mistakes will determine how easy it is to actually make amends.

Our children often say and do things that hurt and disappoint us. Most, if not all, children lie while they are growing up. I have found it much easier to forgive my children for their mistakes because of my unconditional love. Recently I had an issue with one of my adult sons and was very hurt and expressed my hurt to my son. He did not take it too seriously and really made no effort to mend the bridge that he had burned. He needed me to rescue him from a bad situation last week and I gave tough love my best shot and said NO. It was not easy, but it is a lesson that he needs to learn. I hope in the upcoming weeks he goes to work on mending our bridge so that the next time he needs me I will be there for him.

When someone lies and cheats you it may takes years for amends to be made because there is a level of trust that is no longer there. We all know that the foundation of every relationship is based on mutual trust and respect. Without trust and respect there is nothing and trust and respect is so hard to earn back once it has been burned. Again I will quote my mom who used to always say, "It takes a lifetime to build a good reputation and 15 seconds to destroy it." Once I was accused of spreading some gossip about a very dear friend of mine. No matter how much I denied the accusation the bridge was burned and this friend cut me off. I spent years and I do mean years sending her birthday and holiday cards with long letters to her and her husband begging their forgiveness. I never gave up and she was always close to me in my heart. Finally, one day we ran into each other by accident and we both began to cry. We cried for the lost years, for the hurt feelings, for our love of one another, and for the blessing that fate had brought us back together again.

So, we all make mistakes. Phyllis Theroux reminds us, "Mistakes are the usual bridge between inexperience and wisdom." When we learn from our mistakes it always makes us wiser.  And Eli Siegel will affirm, "If a mistake is not a stepping stone, it is a mistake." So each mistake we make gets us closer to our truth. Each mistake is a stepping stone making us wiser for the future. To teach us what NOT TO DO in new situations and new relationships. When we look at our mistakes in this way then we can look at our mistakes as the Universe's way of teaching us new things and getting us ready for what lies ahead. I love this anonymous quote, "Never say, "oops" Always say "Ah, interesting."  

I wish you all good luck this week in making amends for the mistakes you have made. I hope for you that you all find many happy endings and good lumber to rebuild. Remember, it may take time (even years), but if you are sincere and you really do care then never give up. "When there is a will there is a way." - Anonymous

“You may have a fresh start any moment you choose, for this thing we call 'failure' is not the falling down, but the staying down." - Mary Pickford

The Ten Commandments

Tammy Saltzman - Wednesday, April 20, 2011
“If God would have wanted us to live in a permissive society He would have given us Ten Suggestions and not Ten Commandments." - Zig Ziglar

Tip 53 is on The Ten Commandments.  With Passover and Easter just passing us what a great time to look at the Ten Commandments. God asks us to follow ten simple rules which if each and every person on the planet followed we would certainly all get along a whole lot better. The Ten Commandments are not complicated or hard to understand. They are laid out simply for us all to read and understand. There is no possible misinterpretation or gray areas. How many of them do you follow? Think about how you live your life and see how many of God's Ten Commandments you actually follow.

Do not have any other Gods before me. That seems pretty basic and simple to understand. Do you notice what it doesn't say? It doesn't say we all have to pray to that God in the same way!! What difference does it make how we honor God? What difference does it make if we are Jewish or Catholic? God is God - the same God to each and every person. If one wants to follow one path to God and another wants to follow a different path to God, what difference does it make as long as we all get to God one way or the other.

You shall not make for yourself an idol, whether in the form of anything that is in heaven above, or that is on the earth beneath, or that is in the water under the earth. You shall not bow down and worship them. Many people have false idols that they bow down to. I am not sure why, but some people even worship their "things". A new fast sports car comes to mine or a very fast sleek new boat. People worship their things as if they bring some meaning to their existence or say something of their value. Things and/or idols cannot bring you closer to God or make you more worthy. Humility brings you closer to God.

You shall not make wrongful use of the name of the Lord our God, for the Lord will not acquit anyone who misuses his name. This one is probably harder for some than for others. Many of us use God's name in vain quite by accident and sometimes out of habit. Even "Oh God" depending on the voice inflection could be a prayer to God or using his name in vain. Be aware of this throughout your day and see how many times you see yourself doing this. Sometimes, just bringing it to your attention can assist in eliminating this from your life. This one is an easy one to work on.

For six days you shall labour and do all your work. But the seventh day is a Sabbath to the Lord your God; you shall not do any work - you, your son or your daughter, your male or female slave, your livestock, or the alien resident in your towns. This is a hard one for many. I know I have a hard time shutting down and turning off. Even when I am "resting" I am often reading, writing, or listening to something else, anything else, than just doing nothing. Being idle and doing nothing is the hardest one for me. I like to stay busy and even on my best day off I am usually in my garden tending to my orchids. Is this labour?? Who knows!!!

Honor your father and your mother, so that your days may be long in the land that the Lord your God is giving you. Let me just say that for those of you out there who still have a mother and father to honor you are beyond blessed. I miss my parents every single day and would do anything to have them back here so that I could honor them just one more day. For the men out there who are reading this - please, please, please, I am begging you - call your parents. Learn to forgive and forget if you are angry or feel suffocated by your parents. They are doing the very best they know how to do. Appreciate them for what they can give and forgive them for what they cannot give.

You shall not kill/murder. This one is very easy for me and I think I can rest knowing I am not someone who would resort to murder. I must admit, there are days when I wish my ex would drop dead. I would be lying if I said anything different, but actually causing his death is another thing entirely. When I am hurt by someone or angry at someone I always try to remember 2 basic principles that I live by: (1) what goes around comes around - one way or the other, (2) I will never stoop to their level. Two wrongs never made a right and regardless of how badly someone mistreats me does not mean I have permission to do the same. I must honor my own ethical code of conduct and so must you.

You shall not commit adultery. We all know someone who has committed or is committing adultery. This is probably one of the hardest of the commandments for some. Why? Some of us cannot resist temptation. Some of us seek the thrill of being bad or of getting caught. Some of us just don't think at all. I can tell you from experience it does not feel good when it happens to you. I can only speak from my own ethical values and I can say that I never ever ever want to be the other woman. When I go before the pearly gates of heaven I do not want a scarlet letter next to my name.

You shall not steal. Pretty basic huh? So why do you think that so many people break this commandment? Our jails and prisons are full of people who steal. There are the bad hardened criminals, the car jackers, the bank robbers, and the white collar crimers. People are greedy and needy all in the same breath. People are jealous and green with envy of people who have achieved success. Many people forget to look at how hard someone worked to get what they have. There is no fast track to success. Most successful people have worked their tails off to get to their success. They have sacrificed and suffered to pursue their dreams and aspirations. Put the same amount of energy into learning a trade and perhaps you will find your own success and not have to steal from others.

You shall not bear false witness against your neighbor. No lying!!!! Plain and simple. This one doesn't need a whole lot of explanation. Bearing false witness is like getting the royal screw! My mom used to always say, "If you have nothing nice to say, say nothing." Bearing false witness is off the charts. Unless you are 100% certain of something it is better to leave it alone. Believe only 50% of what you actually see with your own eyes and less than that for things that you just hear. Each time something is repeated it gets a little more distorted. Who knows what the actual truth is. Once a rumor starts it is almost impossible to stop.

You shall not covet your neighbor's house; you shall not covet your neighbor's wife, or male or female slave, or ox, or donkey, or anything that belongs to your neighbor. So those of you who thought since you are not married you could not commit adultery - well guess what - can't covert the neighbors wife either!!! Mind your own business and stay out of the business of your neighbor. Live and let live another words and keep to your own property.

I am challenging all of you to look upon your own lives. Look deep within the choices you have made and are currently making. Look to see how you can clean things up so that you too can follow these ten simple commandments. Good luck.

“The minute a thing is long and complicated it confuses. Whoever wrote the Ten Commandments made 'em short. They may not always be kept, but they are understood."

Patience

Tammy Saltzman - Wednesday, March 02, 2011

“Learn the art of patience. Apply discipline to your thoughts when they become anxious over the outcome of a goal. Impatience breeds anxiety, fear, discouragement, and failure. Patience creates confidence, decisiveness, and a rational outlook which eventually leads to success."        - Brian Adams 

Tip 60 is on Patience. I have heard it said many times that we often teach what we need to learn the most. Going back to a Tip from last year called Patience is a Virtue I realized that I claimed to be a patient person. That claim might not really be totally true and it is time for me to come clean. The proverb, "Patience is a virtue", is one that I aspire to master in all areas of my life. I also notice that there are some things that I am more patient with than others. I was patient when going to school to earn first my bachelor's degree and then my law degree. I was patient when building my home and carefully selecting all of the furnishings. Yet, as I participate in these areas of my life, the day to day management style is one of I want what I want and I know what I want and when I want it I want it now or yesterday if at all possible. So St. Francis de Sales said it right when he said, "Have patience with all things, but chiefly have patience with yourself."

So when I was in college I knew exactly what classes I wanted to take and what time I needed to take those classes. I did not dilly dally and was never a big fan of dropping or switching classes. I was focused and assured and moved full steam ahead with the decisions I made and the direction I was headed. I never changed my major and everything from the LSAT to the Bar exam was timed in perfect harmony toward the end goal. Undergrad took 7 years part time while I worked full time and law school was another 3 years, so many would say that I did exhibit patience. Barbara Johnson really explains it well, "Patience is the ability to idle your motor when you feel like stripping your gears." If I could I would have finished college in 3 years instead of 7, but I did what I could and patiently waited for the credits to add up so I could graduate. I really lose patience when others around me are not as focused. Both my stepsons took a semester off from college in 2010 to "figure things out" and are now on their own 6 year college plan and not sure of what they want to do with their lives so they are majoring in business. Our children always try our patience.

When I decorated my house I never took my mom or a friend for a second opinion. I knew what I liked and what I didn't like. Sometimes I would take something home to select a fabric or carpet and just to make sure the colors worked, but I was decisive and matter of fact. My home is beautiful and as I look around I have a real sense of pride. Not everyone is like that though.  Some people we all know can never make a decision. They hem and they haw and they ask everyone and their brother what they think before they ever make a decision. I have no patience for people like that. I am the same way with shoes and clothes. I either like it or I don't. There is a Chinese Proverb that says, "All good things come to those who wait." Wait for what though and why do we have to wait for all good things?  Why can't we have all good things now!!! The late George Jackson once said, "Patience has its limits. Take it too far, and it's cowardice." 

In business we need to practice patience every single day. Patience with our partners, our bosses and our employees. Our coworkers are always trying our patience and let's face it we spend more time with them than we do with our own families. You have heard me say so many times that the client/customer is always right and boy do you need to have a lot of patience when it comes to making sure the customer is always happy. I like this quote by Lord Chesterfield, "Patience is a most necessary qualification for business; many a man would rather you heard his story than granted his request."  I so believe this to be true. I have found that when a client has been unhappy in the past if I take the time to really listen and hear their point of view it is enough to calm the waters down once again. I think that Sir Isaac Newton probably said it best, "If I have ever made any valuable discoveries, it has been owing more to patient attention, than to any other talent." WOW I find that profound.

I am now learning that I have little patience for the dating game. I used to be quite good at it back in the day before I was married. Now my time is limited and my needs are very different. I love  the institution of marriage and like having a partner in life. I have no patience for the games and they getting to know you stage - even though it is a lot of fun. Again, I know what I like and I know what I want and this is not a dress rehearsal. My grandma, Redmama,  used to say, "Men are like buses another one comes by every few minutes." The problem is who has time to inspect bus after bus after bus. We all know that relationships aren't easy and in the end if it is meant to be it will be. So all I could do is relax, be patient and enjoy the ride. Here is another great quote, "The secret of patience is doing something else in the meanwhile." That is all fine and good, but when you do meet someone that you really like you want it more and you want it now. Patience in areas of the heart is never easy.
“Be patient toward all that is unsolved in your heart and try to love the questions themselves. Do not now seek the answers, which cannot be given you because you would not be able to live them. An the point is to live everything. Live the questions." - Rainer Maria Rilke

Consideration

Tammy Saltzman - Tuesday, February 08, 2011

“Your greatness is measured by your kindness; your education and intellect by your modesty; your ignorance is betrayed by your suspicions and prejudices, and your real caliber is measured by the consideration and tolerance you have for others." - William J. H. Boetcker

Tip 57 is on Consideration. The word consideration can be used in a multitude of ways. Webster's New World College Dictionary defines the word consideration as follows: "the act of considering; careful thought or attention; deliberation; thoughful or sympathetic regard for others; something that is, or should be considered; a thought or opinion produced by consideration; regard, esteem, importance; a recompense, as for services rendered, fee, compensation; something of value given in exchange for something of value given or done by another, inducement for a contract." WOW!!! For purposes of this Tip we are going to focus on consideration of others - more specifically, thoughful or sympathetic regard for others.

So are you someone who is considerate of others? In order to be considerate of others we must be thoughtful of another or be able to sympathize with them. Didn't Confucius once say, "Do not judge me until you walk a mile in my shoes."? When I became a full time step mother and someone from the outside would criticize me, especially the in-laws, I would say, you try raising 3 children who don't belong to you and see how easy it is. People can easily cast stones or pass judgment without first being empathetic and considerate of the person they are judging. I am a firm believe in trying to really imagine what it would be like to be in that person's shoes - how would I react to their circumstances, how would I communicate and what would I say? Confucius also said, "Consideration for others is the basic of a good life, a good society."

Consideration is very important in business. Owners of companies always need to be considerate of their staff as well as considerate of their vendors.  Let's also not forget how important it is to be considerate of the patrons that bring income to the business. I am sure if you are a business owner you have heard the saying, "The customer is always right." That sounds like red carpet consideration or said a different way, conderation at its finest. Even when we are faced with an unhappy client sometimes all it takes is a little consideration of the client's woes and they immediately feel appreciated. We all want to feel appreciated and when we are considerate of others they cannot help but feel appreciated. I have always found that instead of asking someone to do something for me it always sounded better asking someone for help to do something. When your staff see that you too are willing to pitch in and help they are much more likely to fully participate and embrace the team spirit.  Margaret Chase Smith said,"Every human being is entitled to courtesy and consideration. Constructive criticism is not only to be expected but sought."

Sometimes we form strong opinions and stand strong in our positions. Consideration of others sometimes means hearing other peoples' opinions and trying them on, like a sweater, before completely dismissing their point of view. I am someone who is very strong in their opinions and I can often bump heads with someone who is also strong in their opposing position.  We can argue till the cows fly over the moon and it doesn't mean that I am right and they are wrong.  It also does not mean that I am wrong and they are right.  All it means is that we have opposing views and we are each entitled to our own beliefs. We can agree to disagree. Better yet, how about agreeing to sleep on it for a day or too.  Perhaps a little more research is needed. Perhaps speaking to a few other people can help to clarify some issues. I love this quote by Benjamin Franklin, "For having lived long, I have experienced many instances of being obliged, by better information or fuller consideration, to change opinions, even on important subjects, which I once though right but found to be otherwise." So even sometimes, we may change our minds after careful consideration. Wow - how awesome is that.

Consideration in family relationships is always important too. Remember this quote by Bryant H. McGill, "Courteousness is consideration for others; politeness is the method used to deliver such considerations." Children must have consideration for their parents and parents need to have consideration for their children. Most important is in marriages - it is so very important to have consideration for your spouse. Failing to have consideration could destroy any marriage. So children must be taught to respect their parents, tell the truth, and follow the rules of the household. Parents worry and regardless of how old you are you are still your mother's baby. So remember to call your mom when she is sitting home waiting for you. Just a small little effort can make a mom feel appreciated because you are being considerate.  Same goes for parents and their children. Do not expose your children to things or people that are not good for them, tell your children the truth - they know when you are lying, be respective of their needs and wants so when your daughter invites you to the school dance know that it is really important to her. Consideration of a spouse is a must and I am sure that the happiest and longest marriages are built on mutual trust, respect and consideration.

When we go back and look at The Ten Commandments - they are basic human rules for a harmonious existence. Those commandments set out rules for everyone to follow so that the people of the world can co-exist together.  These ten simple rules are so basic that every single person can follow them if they so desire. Just imagine...., everyone on earth following the ten commandments, everyone living in harmony, everyone being considerate of each other. I love this quote by Dwight D. Eisenhower, "Though force can protect in emergency, only justice, fairness, consideration and cooperation can finally lead men to the dawn of eternal peace."

“A little Consideration, a little Thought for Others, makes all the difference." - Winnie the Pooh